We strive to process orders within 1 business day at checkout. You will receive a tracking number once your order has been shipped.
Orders received by 12PM PST (Monday-Friday) are typically processed the same day.
Orders received after 12PM PST or on Saturday and Sunday are normally processed the next business day.
All packages are shipped via DHL or similar carriers (i.e. UPS, FedEx, USPS). The service provides delivery confirmation for all orders. Delivery times are estimated below from the time your order leaves our processing center.
Please contact the carrier direct if you have not received your order in a timely manner.
DHL: 1 (855) 345-7447
FEDEX: 1 (800) 463-3339
USPS: 1-800-ASK-USPS® (1-800-275-8777)
*PLEASE NOTE: The goods will be imported on behalf of the consignee/buyer. The consignee authorizes ST. TROPICA to import the goods on his or her behalf. Further, the consignee/buyer agrees may delegate the obligation to import the goods on his or her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods.
The purchaser is responsible for paying any applicable taxes, duties, tariffs or third party handling fees which may apply. We do not calculate or collect taxes or duties for or on your behalf. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those regulations. It is the responsibility of the purchaser to ensure the Customs Department for your country permits the shipment of our products to your country and what duties or tariffs may or may not be applicable to your shipped order upon delivery. We will not provide a refund on the product(s) or the shipping costs of the package if you refuse the package or if it is refused or seized by customs due to regulations, taxes, duties or tariffs or any kind.
*All international packages may be processed through customs regulations which may cause a slight delay with processing times.
We are able to ship to street addresses and PO Boxes within the United States. Please allow 2-10 business days for delivery (depending on service chosen per above), from the time the order leaves the processing center.
We are currently able to ship to most countries worldwide, as defined in our online shopping cart and/or check out page(s). Please allow 5-15 business days for delivery, from the time the order leaves the processing center.
For more shipping information, please click here for more details on shipping: sttropica.com/pages/terms-and-conditions